JR. INFERNO UNDER-11

U11 Team Officials

U11 Age Group Coordinator: Susie De Teves

U11 Head Coaches

U11 Team Managers

U11 Master Schedule

COMMUNICATION PROCESS

All issues concerning the operation of a team shall be communicated using the following process. The purpose of this process is to establish a standard approach to communication so GHC members can resolve difficulties or misunderstandings in a timely and transparent manner.

At no time should a GHC parent or player contact a member of Hockey Calgary, Hockey Alberta or the Central Zone Referee Committee for a resolution to a team issue. This is in accordance with the communication policies for these governing organizations.

If a GHC member wishes to report an incident to the GHC Board, it must be done so in a formal manner in accordance with GHC's Conflict Resolution Policy. The complaint must be signed and in writing, and must be filed within fourteen (14) days of the incident. Anonymous or third party complaints will not be accepted.

1

Parent and/or Player

In issues that provoke an emotional response and/or risk of hostile confrontation, please honour the 24-Hour Rule. This is an effective way to validate the facts and collect your thoughts.

2 TEAM MANAGER AND COACH

Parents must first work on a resolution with the Team Manager and Head Coach. If necessary, arrange a face-to-face meeting to discuss the issue. The goal of this meeting is to solve the problem.

3 AGE GROUP COORDINATORs

If the issue cannot be resolved, please consult your Age Group Coordinator. AGC will consult with the appropriate Board member(s) and GHC Policies to work towards a satisfactory conclusion.